Nana Bambi's — Operations

About Nana Bambi's Place

Nana Bambi's Place is a vertically integrated farm-to-table operation based in Ragay, Camarines Sur. The business operates across twelve spokes — covering everything from livestock and poultry to a panaderia, marine and seafood, a cafe, market, feeds and supply, deliveries, regen gardening, nursery, soil and compost, slow food and training, and a market butcher.

The hub office is the nerve centre of the entire operation. It is where all administration, coordination, communications, and planning takes place. Visitors to the hub office include representatives from the Department of Agriculture (DA), Slow Food Philippines, suppliers, contractors, and family.

Position Overview

The Front Office Assistant is the first person any visitor sees when they arrive at Nana Bambi's Place. This role requires genuine intelligence, excellent English, and organisational discipline. The right person anticipates needs before being asked. This is not a passive role.

Language

English proficiency is essential — both written and spoken. The hub office deals regularly with government departments, national organisations, and international contacts. Bicol and Tagalog are strongly preferred.

Customer Enquiries

Customer enquiries are directed to the relevant spoke manager or to Aileen. The Front Office Assistant takes the message, records the details, and routes it to the right person. The FOA does not answer on behalf of the business.

1. Reception and Visitor Management

• Greet all visitors warmly and professionally
• Maintain a visitor log recording name, purpose, and time of arrival
• Notify Aileen of all arrivals
• Prepare the meeting space in advance of scheduled visits
• Manage unscheduled visitors with discretion and courtesy

2. Phones and Communications

• Answer all calls promptly in English, Bicol, or Tagalog as appropriate
• Record complete messages including name, number, purpose, and time
• Never say “I don’t know” without following up to find the answer
• Maintain a call and message log at all times

3. Administrative Support to Aileen and Aidan

• Prepare documents and letters in formal English
• Print, scan, copy, and file documents on the same day
• Maintain a 60-second document findability standard — any document must be locatable within one minute
• Coordinate with Grace on financial and accounting documentation
• Handle DA, LGU, and BIR submissions accurately and on time
• Draft routine correspondence for review

4. Scheduling and Diary Management

• Maintain a shared calendar for all appointments and commitments
• Coordinate external meetings with DA, lawyer, accountant, Isuzu, Slow Food Philippines, and others
• Deliver a daily briefing to Aileen each morning
• Provide 48-hour deadline reminders for all upcoming commitments
• Organise site visit logistics
• Ensure no double bookings

5. Document Management and Filing

• Maintain an enterprise document register
• Operate a physical filing system covering legal, land, tax, employment, suppliers, fleet, and construction
• Maintain a digital mirror backup of all physical files
• Handle land titles with particular care and security
• Issue 30-day expiry alerts for any documents approaching renewal or deadline

6. Social Media and Website Updates

• Monitor Facebook and Instagram accounts
• Post content as directed by Aileen
• Notify the relevant person for any responses or enquiries — do not respond substantively without approval
• Assist with updates to the website at nana-bambis.netlify.app
• Maintain a 24-hour response standard for all social media messages

Essential

• Excellent English — written and spoken
• Bicol and Tagalog
• Genuine intelligence and initiative
• Meticulous organisation
• Reliable and discreet
• Professional presentation
• Computer literate — Word, Excel, email, social media
• Punctual — 8:00 AM start, every day

Preferred

• Recent school leaver or fresh graduate (Business Administration, Office Management, or Communications)
• Strong academic record
• Social media literate
• Comfortable with Google Drive and MS Office
• Local to Ragay

• Permanent full-time employment from day one
• Salary reviewed after 12 months
• Direct working relationship with Aileen & Aidan
• Exposure to every aspect of the business
• Daily produce
• A genuine career foundation

Approach Aileen directly or through the community. Please bring:

• School results
• A written summary about yourself in English
• One reference

The interview will test English proficiency and thinking.